WORDS THAT WORK: IT'S NOT WHAT YOU SAY, IT'S WHAT PEOPLE HEAR

WORDS THAT WORK: IT'S NOT WHAT YOU SAY, IT'S WHAT PEOPLE HEAR - Frank Luntz Good information, but the author thinks too much of himself. I wish he would take his own advise and use coming language. I got tired of hearing lexicon. Who uses that word in a Orval conversation. If you can get past the author,you really can learn a lot about effective communication.