QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
The is a great book to read at least once a year. Knowing and using the right questions without becoming annoying or whinning is an essential tool for any successful manager. Remembering that questions that begin "What", "How", and "Why", contain an action word and include "I" are the best types of questions. They are action oriented and ensure personal accountability.
